Printer Not Connecting

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Problem/Question

 Printer Can’t Connect to software.

Possible Causes

• Printer IP address mismatch between RF software and printer.
• Incorrect or missing printer serial number in RF software.
• Printer not showing as “Online / Ready.”

Possible resolution

• Open RF Machine Software
• Start the RF control software on the machine’s PC.
• Navigate to Settings > Printer Setup. Check Printer IP Address.
• Ensure the printer has a fixed IP (default example: 192.168.0.150).
• In the RF software, confirm the printer IP matches.

If unsure, check in the printer’s own software (Sojet) under Network Settings. Verify Printer Serial Number.

Open the printer software.

• Locate the Printer Serial Number / Device ID.
• Enter this serial number into the RF Printer Setup screen.
• Save settings. Run a Test.
• Confirm the printer is Online / Ready in its software.

Quick Tip

• No Connection / Timeout → Check IP, serial number, and confirm printer is visible in software.
• Wrong Printer Selected → Confirm correct serial number in RF software.