Printer Not Working

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Possible Causes

• Air bubbles or settling in new cartridges.
• Ink viscosity changes with temperature.
• Print head distance too far from the steel surface.
• Ambient shop temperature affecting ink flow (colder = poorer flow).
• Ambient shop temperature to high (Drying ink).

Possible resolution

• Check Cartridges – Ensure two good cartridges are installed. Remove and shake cartridges gently if print quality fades. Re-insert only when ready to print.
• Adjust Print Head – Move the print heads closer to the steel for sharper, darker output.
• Check Encoder Wheel – Ensure it rolls correctly on the steel and makes good contact.
• Monitor Print Behaviour – Track which side fades (left/right). If one side consistently fades, suspect cartridge performance.
• Environmental Considerations – Operate in a warmer ambient temperature if possible. Ink flow improves in warmer conditions.

Quick Tip

• Store cartridges upright in a warm, dry area.
• Shake new cartridges before first use.
• Always use Scottsdale-approved cartridges.